FAQ
Discover Docadom
What is Docadom?
Docadom is an emergency medical consultation service at home. Our team of qualified doctors comes to your home to take care of you, saving you a trip to an emergency center or hospital emergency room.
How can I use Docadom?
You can request a consultation by phone (021 845 45 45) or via our mobile app. A Swiss insurance card is sufficient. If you do not have one, we will ask you for a credit card. A doctor will visit your home as soon as possible.
What areas does Docadom serve?
Docadom serves the Lausanne region and the Lake Geneva area, from Montreux to Rolle, as well as La Sarraz. To check if your address is covered, call 021 845 45 45 or start a request in our application. We plan to extend our zone to other Vaud municipalities soon.
What are Docadom's service hours?
Docadom is available 7 days a week, from 8:30 AM to 7:30 PM, including weekends and public holidays. You can request a consultation at any time during these hours by phone (021 845 45 45) or via our mobile app.
What types of services does Docadom offer?
Our doctors treat a wide range of urgent medical situations, from deterioration of general condition to technical procedures (sutures, urinary catheterization). A few examples: Emergencies and Traumatology • Wounds and cuts (suturing if necessary) • Falls, bruises, sprains, strains • Sports injuries, joint and muscle pain • Back pain and lumbago Infectious Diseases • Fever & flu • Respiratory infections (pneumonia) • ENT infections (strep throat, sinusitis, ear infections) • Urinary tract infections (cystitis, pyelonephritis) • Abscesses (incision if necessary) • Conjunctivitis General Disorders • Asthma attacks • Palpitations • Vomiting & diarrhea • Dehydration • Headaches & migraines • Allergic reactions • Skin rashes Specific Management • Intravenous medication infusion • Urinary catheterization • Inflammatory diseases • Psychiatric distress • Palliative care • Home hospitalization
Can I request a consultation for a loved one?
Yes. You can request a consultation for a family member or close relative by phone (021 845 45 45) or via our application. Please have their contact details and insurance card ready.
Does Docadom replace my primary care physician?
No, Docadom does not replace your primary care physician. We step in to complement them, when they are unavailable or outside of their working hours. A consultation report is systematically sent to them to ensure continuity of care.
I am visiting Lausanne and I don't have a primary care physician here. Can I use Docadom?
Yes, Docadom is accessible to anyone in our service area, whether they are a resident or just visiting. The consultation report will be sent to you, and you can share it with your attending physician upon your return.
Does Docadom offer consultations for children?
For now, Docadom only supports patients aged 16 and over. We plan to extend our service to children soon. To follow our updates, subscribe to our social media channels.
Is Docadom accessible to people with reduced mobility?
Yes. As our doctors travel to your home, the service is particularly suited for individuals with reduced mobility, the elderly, and anyone who has difficulty getting around.
Can I request a consultation for an elderly person living alone?
Yes, our service can be requested by a third party (relative, neighbor, home help, EMS) for a patient in need of an urgent medical consultation.
Is Docadom available on public holidays?
Yes, Docadom is available 365 days a year, including public holidays.
Consultation process
What is Docadom's response time?
Our goal is to intervene as quickly as possible. The response time may vary depending on the time of day, the volume of requests, and the distance between the available doctor and your address.
Is the doctor identifiable upon arrival?
Yes. Our doctors wear a Docadom polo shirt and arrive on an electric bike or in a car with Docadom colors.
What should I prepare before the doctor's arrival?
To save time, please prepare if possible: • your Swiss insurance card (or an ID + credit card); • the list of your current medications and their packaging; • your latest medical documents (test results, prescriptions, hospital reports); • the name of your treating physician. Keep your phone close at hand so the doctor can reach you upon arrival.
Can a doctor examine multiple patients during the same visit?
Yes. The doctor can consult multiple people from the same household during a single visit. Each consultation is billed separately to the respective insurance.
Which medical exams can Docadom perform?
We perform most of the examinations available in an emergency center on site: clinical examination, electrocardiogram (ECG), ultrasound, rapid tests (urine, pregnancy, COVID, flu), blood tests with some results in less than 10 minutes, sutures, abscess incision, and urinary catheter insertion.
Do Docadom doctors issue prescriptions?
Yes, our doctors can provide you with a prescription if the situation requires it. They will also give you the necessary medication for the first 24 hours of treatment. You can then collect the rest at your usual pharmacy or have it delivered by one of our partner pharmacies.
Can I get a medical certificate (sick leave)?
Yes. If your medical condition justifies it, the doctor can provide you with a medical certificate for sick leave at the end of the consultation.
How long does a home consultation last?
A Docadom consultation lasts on average between 30 and 60 minutes, including examinations and explanations. For more complex situations (sutures, intravenous medication infusion, monitoring), it may last longer.
What happens if I need follow-up after the home consultation?
At the end of the consultation, the doctor will give you clear instructions on the next steps to follow. If follow-up is necessary, they will refer you to the appropriate contact (treating physician, specialist, additional testing, or hospitalization).
I am passing through Lausanne. Can a doctor come to my hotel?
Yes, a doctor can come to your hotel. The hotel concierge or you can contact us by phone (021 845 45 45) or via our mobile application to arrange the emergency medical visit.
Can a doctor come to my workplace?
Yes, a doctor can come to your workplace. Please provide us with the precise address, floor, and office number over the phone, as well as a contact person on site (reception, HR, colleague) to facilitate the doctor's access.
Can I see a specialist after a Docadom consultation?
Yes. If a specialist's opinion is required, we will arrange a consultation directly with one of our partner specialists. Your attending physician will be kept informed of the decisions made.
How can I cancel a consultation request?
You can cancel your request at any time by calling us at 021 845 45 45. To avoid unnecessary fees, please let us know as soon as possible.
Can I have a consultation with the same doctor each time?
Due to the unpredictable nature of medical emergencies, we cannot guarantee that you will see the same doctor at each consultation. However, all of our doctors have access to your previous record to ensure consistent care.
Do Docadom doctors speak multiple languages?
Yes. Our doctors are multilingual: French, English, German, and Italian. Depending on the doctor available, other languages may be offered. Please specify your preference during the call and we will do our best.
Rates and insurance
How much does a Docadom consultation cost?
The consultation is billed according to the official TARDOC tariff and is covered by basic health insurance (LAMal). As with any medical consultation, the deductible and the 10% co-payment payable by you apply. The doctor's travel expenses are fully covered by insurance. Docadom's consultation fees are fully reimbursed by basic insurance (LAMal). The consultation is billed according to the TARDOC. The cost of the doctor's travel is fully covered by your health insurance.
Is the invoice sent directly to me or to my insurance company?
Docadom practices direct billing (tiers payant): the invoice is sent directly to your insurance company electronically. You will receive a copy for your information. If your insurance company refuses direct billing for this type of service, we will bill you directly and you will be reimbursed after submitting the invoice to your insurer.
If I need additional tests, who bills me?
Additional examinations or services performed by third parties (laboratory, radiology, hospitalization) are billed to you separately by the provider concerned, according to their own terms.
Can I use Docadom if I do not have insurance in Switzerland?
Yes, Docadom is accessible without Swiss insurance. We will ask you for a credit card to guarantee the consultation, which will be billed to you directly.
Is the Docadom consultation covered by my basic health insurance?
Yes, all Docadom consultations are covered by basic health insurance (LAMal). As with any medical consultation, the deductible and co-payment remain your responsibility.
I have international health insurance. Will it cover a Docadom consultation?
Most European and international insurance plans reimburse our consultations. We recommend that you check the terms of your contract with your insurer or employer. In this case, you will need to pay for the consultation by credit card and then request reimbursement from your insurance.
I am visiting Switzerland and I have health insurance in my country of residence. Am I covered?
We regularly welcome visitors to Switzerland. You will need to pay for the consultation by credit card and then request reimbursement from your insurance. As the conditions of international and travel insurance vary greatly from one contract to another, we recommend checking your coverage with your insurer before the consultation.
Administration and feedback
Will my primary care doctor be informed of the Docadom consultation?
Yes. After our visit, a medical report will be sent to your doctor by email on the same day as the consultation, and you will receive a copy.
How does Docadom ensure the quality of medical care?
All of our doctors are experienced professionals, holding a specialist title recognized by the FMH and a practice permit issued by the Canton of Vaud. They are equipped with the diagnostic and care equipment required to intervene under the conditions of an emergency center. At the end of each consultation, you can rate the doctor and the service: this feedback helps us maintain a high level of quality.
Is my health data shared with my insurance?
Only the information necessary for billing is transmitted to your insurance, in accordance with the LAMal. No sensitive clinical details are shared without your explicit consent.
How can I provide feedback on the Docadom service?
Your feedback is valuable to help us improve our service. You can send it to us by email at info@docadom.ch.
How does Docadom ensure the confidentiality of my medical information?
Your data is strictly protected. All of our doctors are bound by medical confidentiality. Your information is only used for your medical care and is hosted on secure servers located in Switzerland. Our detailed privacy policy can be consulted on our website.
Who should I contact with any questions regarding the consultation?
You can write to us at info@docadom.ch. If your situation does not improve, do not wait: call us at 021 845 45 45 to request a new consultation.
What should I do if I am not satisfied with the service?
If you are not satisfied, please contact us as soon as possible by email (info@docadom.ch) or by phone (021 845 45 45). We will do our very best to resolve the situation.